Hey there! At Fashluxey, we’re not just another faceless online store—we’re a small team of fashion enthusiasts who genuinely care about your experience. Ever since our founder, Sarah, started replying to customer emails herself back in 2018 (often late at night with a cup of tea!), we’ve made it our mission to keep that personal touch alive.
Funny story—one of our earliest customers, Jessica from Seattle, once emailed us about a sizing issue at 2 AM. Sarah happened to be awake (time zones are wild, right?) and responded immediately. That conversation turned into a 3-year friendship and inspired our "24-hour response promise." We might not always be awake at 2 AM these days, but we’ll always get back to you faster than most!
Honestly? We learn more from your feedback than any fancy market research. That time you suggested we carry wider-width shoes? Done. When dozens of you asked for more sustainable packaging? We made the switch within a month. Your ideas literally shape what Fashluxey becomes.
Not sure if your message is "important enough" to send? Let me stop you right there—if it matters to you, it matters to us. Whether it’s a product question, delivery hiccup, or even just a style tip you’re dying to share, hit us up!
Prefer typing to talking? Our live chat agents (real humans, we promise!) are available weekdays 8am–8pm PST. Look for the purple chat icon in the corner—they’re seriously helpful and might even share their favorite product picks if you ask nicely.
During peak seasons, we might take up to 48 hours to respond—but we’ll never leave you hanging. If your matter is urgent, just add "[URGENT]" in your subject line, and we’ll prioritize it. (Though between you and me, our average response time last month was just 5 hours!)
P.S. Want to know a secret? Emails with fun subject lines like "Help me pick a birthday outfit!" or "Is this dress as magical as it looks?" always get opened first. Just saying!
